--- title: "FAQ | Technology Lab" description: "Answers to common questions about Technology Lab, Apigee Edge for Private Cloud and Apigee hybrid support, training, upgrades and how to get started." url: https://www.technologylab.eu/faq --- FAQ # Questions we often hear. Who we are, what we work on and how engagements run. If your question isn’t here, ask us directly. ## About Technology Lab ### Who is Technology Lab? Technology Lab is a team of Apigee engineers based in Plovdiv, Bulgaria, EU, founded in 2016. Apigee Edge for Private Cloud and Apigee hybrid are our focus: we have run high-traffic production Edge for Private Cloud installations for more than 12 years, backed by a broad background in the infrastructure underneath. We provide operations training, professional services, long-term engineers embedded in your team, Support Plus and deep technical support, and we help with the observability and automation around the platform. [About us](https://www.technologylab.eu/about) ### Do you work with Google? Yes. We are a registered Google Cloud partner and act as a key partner for Apigee architecture, deployment, troubleshooting, operations training and API lifecycle automation. Technology Lab is an independent company. [Our Google Cloud partner listing](https://cloud.google.com/find-a-partner/partner/technology-lab-1) ### Where are you based, and where do you work? We are based in Plovdiv, Bulgaria, in the European Union, and we serve customers worldwide. Work in the US and Canada requires additional arrangements, so please mention it when you contact us. ### Which industries do you work with? Our customers include more than 10 telecoms, 9 financial institutions, 4 service providers and retail chains, 2 government agencies and 2 automotive brands, as well as product companies and partners whose teams we train. ## Apigee and technology ### Which Apigee products do you support? Apigee Edge for Private Cloud, the self-managed platform you run on your own infrastructure, and Apigee hybrid, where Google manages the control plane and the runtime runs on your own Kubernetes clusters. We know both down to their built-in datastores: Cassandra, ZooKeeper, PostgreSQL and OpenLDAP in Edge for Private Cloud, and Cassandra in Apigee hybrid. [Platforms we cover](https://www.technologylab.eu/#platforms) ### Which infrastructure and clouds do you work on? On-premises data centres, Google Cloud, AWS and Azure. Underneath Apigee we work with Linux, Kubernetes for Apigee hybrid, and the virtualisation, networking and storage the platform depends on. ### Can you help with problems outside Apigee itself? Yes, and that is often where the real cause is. Our background covers hardware, virtualisation, Linux and Unix, networking and storage, so when an obstacle sits outside Apigee we find it and help remove it instead of passing it on. The same full-stack view lets us tune performance end to end, from clients and the network through Apigee to your backends. Often the obstacle is not technical at all, but how teams and departments work together. We help improve communication and processes across your organisation, so the move to an API platform, and the wider digital transformation, runs more smoothly. [Support Plus](https://www.technologylab.eu/services/support-plus) ### Do you help with upgrades? Yes. We plan, rehearse and carry out Apigee upgrades and configuration changes, and verify the platform afterwards. For every upgrade we prepare high-level and low-level implementation plans that cover each step. Upgrades are part of Professional Services, Support Plus and Long Term Support. ### Can you help us move from Edge for Private Cloud to Apigee hybrid? Yes. We support Apigee hybrid adoption and migration, including the runtime architecture on Kubernetes and the operational practices your team needs once it is live. ### Do you help with observability and automation for Apigee? Yes. We help you define an observability plan for the platform and integrate Apigee with your existing monitoring and big-data platforms. We also advise on building or improving the automation around your API development lifecycle, including APIOps: automated testing and deployment of the API proxies running on Apigee. ## Services and support ### Which service do I need? Training & Workshops if your team needs to run the platform itself. Professional Services for design, architecture reviews and optimisation. Long Term Support for a dedicated engineer working only for you. Support Plus for root cause analysis, changes and upgrades across the whole stack. Deep Technical Support for an expert escalation point when production is affected. If you are not sure, tell us what you are facing and we will recommend the right mix, with no obligation. [Service map](https://www.technologylab.eu/services#service-map) ### Do you replace Google support? No, we complement it. With Deep Technical Support we act as your third-level support: an escalation point for complicated, high-impact issues. With Support Plus we also help you work with the vendor during support cases and analysis. ### What are office hours? Office hours are part of Deep Technical Support: regular, pre-arranged sessions with our engineers to discuss anything, from planned changes to odd behaviour, before it turns into an incident. [Deep Technical Support](https://www.technologylab.eu/services/deep-technical-support) ### What does the operations training cover? The Apigee Edge for Private Cloud Operations Training covers the platform architecture, day-to-day operational tasks and production best practices, plus how to expand, secure and monitor your installation. Workshops go deeper into advanced topics or the specifics of your environment. It is built for operations engineers, system administrators and architects. We have trained more than 300 operations engineers in 21 sessions. [Training & Workshops](https://www.technologylab.eu/services/training-and-workshops) ## Working with us ### How do we get started? Send us a message through the contact page or email office@technologylab.eu. An engineer reads every request, and we usually reply within one business day. The first call is about your platform and the right next step, with no obligation. [Contact us](https://www.technologylab.eu/contact) ### How are engagements priced? Every engagement is scoped to your platform and goals, so we quote after the first call. Long Term Support and Deep Technical Support run as ongoing agreements; training, reviews and projects are quoted per engagement. ## Running Apigee in production? Let’s talk. Tell us about your platform and the challenge in front of you. An engineer, not a salesperson, will get back to you. [Contact us](https://www.technologylab.eu/contact)