---
title: "Deep Technical Support | Technology Lab"
description: "Third-level Apigee support: an expert escalation point for complex, high-impact issues on Edge for Private Cloud and Apigee hybrid, plus office hours."
url: https://www.technologylab.eu/services/deep-technical-support
---

Deep Technical Support

# Third-level support for when it is complicated and it matters.

Technology Lab acts as your third-level support: an escalation point for resolving complicated, high-impact issues in your Apigee deployments.

The offering also includes pre-arranged "office hours": regular, scheduled time to discuss anything with our engineers before it turns into an incident.

## Capabilities covered

Incident resolution

-   Deep technical support for resolving critical issues

[See the full service map](https://www.technologylab.eu/services#service-map)

## What’s included

### Expert escalation

Senior engineers on the hard problems your team is stuck on.

### High-impact incidents

Focused help when production is affected.

### Office hours

Scheduled sessions with our engineers for questions and planning.

## Who it’s for

Teams running business-critical APIs on Apigee.

## Platforms

Apigee Edge for Private Cloud · Apigee hybrid

[Discuss Deep Technical Support](https://www.technologylab.eu/contact?service=deep-technical-support)

## Other services

### Training & Workshops

Hands-on operations training for Apigee Edge for Private Cloud, plus workshops tailored to your deployment.

Learn more

[Training & Workshops](https://www.technologylab.eu/services/training-and-workshops)

### Professional Services

Architecture, design and optimisation consulting for teams adopting Apigee Edge for Private Cloud or Apigee hybrid.

Learn more

[Professional Services](https://www.technologylab.eu/services/professional-services)

### Long Term Support

A dedicated Apigee engineer embedded with your team, focused only on your company.

Learn more

[Long Term Support](https://www.technologylab.eu/services/long-term-support)

### Support Plus

Broad infrastructure expertise for root cause analysis, configuration changes, optimisations and upgrades.

Learn more

[Support Plus](https://www.technologylab.eu/services/support-plus)

## Running Apigee in production? Let’s talk.

Tell us about your platform and the challenge in front of you. An engineer, not a salesperson, will get back to you.

[Contact us](https://www.technologylab.eu/contact)