---
title: "Long Term Support | Technology Lab"
description: "A dedicated Apigee engineer embedded with your team for as long as you need: operations, upgrades, automation and day-to-day expertise."
url: https://www.technologylab.eu/services/long-term-support
---

Long Term Support

# An Apigee expert on your team, for as long as you need.

Hire one of our engineers for long-term support. Their time is dedicated solely to your company.

They help get your team started and build up its Apigee knowledge through best practices and deep product insight, so the expertise stays in-house.

## Capabilities covered

Incident resolution

-   Deep technical support for resolving critical issues

Problem analysis

-   Post-mortem analysis
-   Exploring alternative solutions and workarounds
-   Help with vendor interactions during support and analysis

Change & configuration management

-   Capacity planning
-   Upgrades and verification
-   Performance analysis and optimisation

Architecture & design

-   Architecture review of existing Apigee installations
-   Planning new or expanding existing Apigee deployments
-   External integrations and automation

[See the full service map](https://www.technologylab.eu/services#service-map)

## What’s included

### Dedicated engineer

One expert who learns your environment and works only for you.

### Team bootstrap

Get a new platform team productive quickly.

### Knowledge transfer

Best practices and product insight that stay with your people.

## Who it’s for

Teams building or growing an in-house Apigee capability.

## Platforms

Apigee Edge for Private Cloud · Apigee hybrid

[Discuss Long Term Support](https://www.technologylab.eu/contact?service=long-term-support)

## Other services

### Training & Workshops

Hands-on operations training for Apigee Edge for Private Cloud, plus workshops tailored to your deployment.

Learn more

[Training & Workshops](https://www.technologylab.eu/services/training-and-workshops)

### Professional Services

Architecture, design and optimisation consulting for teams adopting Apigee Edge for Private Cloud or Apigee hybrid.

Learn more

[Professional Services](https://www.technologylab.eu/services/professional-services)

### Support Plus

Broad infrastructure expertise for root cause analysis, configuration changes, optimisations and upgrades.

Learn more

[Support Plus](https://www.technologylab.eu/services/support-plus)

### Deep Technical Support

An expert escalation point for complex, high-impact issues, plus scheduled office hours with our engineers.

Learn more

[Deep Technical Support](https://www.technologylab.eu/services/deep-technical-support)

## Running Apigee in production? Let’s talk.

Tell us about your platform and the challenge in front of you. An engineer, not a salesperson, will get back to you.

[Contact us](https://www.technologylab.eu/contact)