---
title: "Support Plus | Technology Lab"
description: "Apigee support across the whole stack: root cause analysis, configuration changes, optimisation and upgrades, down to infrastructure, OS, network and storage."
url: https://www.technologylab.eu/services/support-plus
---

Support Plus

# Expertise across the whole stack Apigee runs on.

Apigee never runs in isolation. Our team brings hands-on experience in networking and virtualisation, infrastructure management, integrations and automation, monitoring best practices, and Apigee platform design and support.

That breadth is what makes us effective at postmortems and root cause analysis, and at planning and carrying out configuration changes, optimisations and upgrades safely.

## Capabilities covered

Problem analysis

-   Post-mortem analysis
-   Exploring alternative solutions and workarounds
-   Help with vendor interactions during support and analysis

Change & configuration management

-   Capacity planning
-   Upgrades and verification
-   Performance analysis and optimisation

Architecture & design

-   Architecture review of existing Apigee installations
-   Planning new or expanding existing Apigee deployments
-   External integrations and automation

[See the full service map](https://www.technologylab.eu/services#service-map)

## What’s included

### Postmortems & RCA

Find out what really happened, across every layer.

### Vendor interactions

Help working with the vendor during support cases and analysis.

### Change planning

Configuration changes designed and executed with minimal risk.

### Upgrades

Version upgrades planned, rehearsed and carried out.

### Monitoring

Observability practices that surface problems before users do.

### Automation

Integrations and automation that remove manual toil.

## Who it’s for

Platform owners who need more than product-level support.

## Platforms

Apigee Edge for Private Cloud · Apigee hybrid

[Discuss Support Plus](https://www.technologylab.eu/contact?service=support-plus)

## Other services

### Training & Workshops

Hands-on operations training for Apigee Edge for Private Cloud, plus workshops tailored to your deployment.

Learn more

[Training & Workshops](https://www.technologylab.eu/services/training-and-workshops)

### Professional Services

Architecture, design and optimisation consulting for teams adopting Apigee Edge for Private Cloud or Apigee hybrid.

Learn more

[Professional Services](https://www.technologylab.eu/services/professional-services)

### Long Term Support

A dedicated Apigee engineer embedded with your team, focused only on your company.

Learn more

[Long Term Support](https://www.technologylab.eu/services/long-term-support)

### Deep Technical Support

An expert escalation point for complex, high-impact issues, plus scheduled office hours with our engineers.

Learn more

[Deep Technical Support](https://www.technologylab.eu/services/deep-technical-support)

## Running Apigee in production? Let’s talk.

Tell us about your platform and the challenge in front of you. An engineer, not a salesperson, will get back to you.

[Contact us](https://www.technologylab.eu/contact)