Deep Technical Support
Third-level support for when it is complicated and it matters.
Technology Lab acts as your third-level support: an escalation point for resolving complicated, high-impact issues in your Apigee deployments.
The offering also includes pre-arranged "office hours": regular, scheduled time to discuss anything with our engineers before it turns into an incident.
Capabilities covered
Incident resolution
- Deep technical support for resolving critical issues
What’s included
Expert escalation
Senior engineers on the hard problems your team is stuck on.
High-impact incidents
Focused help when production is affected.
Office hours
Scheduled sessions with our engineers for questions and planning.
Other services
Training & Workshops
Hands-on operations training for Apigee Edge for Private Cloud, plus workshops tailored to your deployment.
Learn moreProfessional Services
Architecture, design and optimisation consulting for teams adopting Apigee Edge for Private Cloud or Apigee hybrid.
Learn moreLong Term Support
A dedicated Apigee engineer embedded with your team, focused only on your company.
Learn moreSupport Plus
Broad infrastructure expertise for root cause analysis, configuration changes, optimisations and upgrades.
Learn moreRunning Apigee in production? Let’s talk.
Tell us about your platform and the challenge in front of you. An engineer, not a salesperson, will get back to you.