Long Term Support
An Apigee expert on your team, for as long as you need.
Hire one of our engineers for long-term support. Their time is dedicated solely to your company.
They help get your team started and build up its Apigee knowledge through best practices and deep product insight, so the expertise stays in-house.
Capabilities covered
Incident resolution
- Deep technical support for resolving critical issues
Problem analysis
- Post-mortem analysis
- Exploring alternative solutions and workarounds
- Help with vendor interactions during support and analysis
Change & configuration management
- Capacity planning
- Upgrades and verification
- Performance analysis and optimisation
Architecture & design
- Architecture review of existing Apigee installations
- Planning new or expanding existing Apigee deployments
- External integrations and automation
What’s included
Dedicated engineer
One expert who learns your environment and works only for you.
Team bootstrap
Get a new platform team productive quickly.
Knowledge transfer
Best practices and product insight that stay with your people.
Other services
Training & Workshops
Hands-on operations training for Apigee Edge for Private Cloud, plus workshops tailored to your deployment.
Learn moreProfessional Services
Architecture, design and optimisation consulting for teams adopting Apigee Edge for Private Cloud or Apigee hybrid.
Learn moreSupport Plus
Broad infrastructure expertise for root cause analysis, configuration changes, optimisations and upgrades.
Learn moreDeep Technical Support
An expert escalation point for complex, high-impact issues, plus scheduled office hours with our engineers.
Learn moreRunning Apigee in production? Let’s talk.
Tell us about your platform and the challenge in front of you. An engineer, not a salesperson, will get back to you.