Support Plus

Expertise across the whole stack Apigee runs on.

Apigee never runs in isolation. Our team brings hands-on experience in networking and virtualisation, infrastructure management, integrations and automation, monitoring best practices, and Apigee platform design and support.

That breadth is what makes us effective at postmortems and root cause analysis, and at planning and carrying out configuration changes, optimisations and upgrades safely.

Capabilities covered

Problem analysis

Post-mortem analysis
Exploring alternative solutions and workarounds
Help with vendor interactions during support and analysis

Change & configuration management

Capacity planning
Upgrades and verification
Performance analysis and optimisation

Architecture & design

Architecture review of existing Apigee installations
Planning new or expanding existing Apigee deployments
External integrations and automation

See the full service map

What’s included

Postmortems & RCA

Find out what really happened, across every layer.

Vendor interactions

Help working with the vendor during support cases and analysis.

Change planning

Configuration changes designed and executed with minimal risk.

Upgrades

Version upgrades planned, rehearsed and carried out.

Monitoring

Observability practices that surface problems before users do.

Automation

Integrations and automation that remove manual toil.

Other services

Training & Workshops

Hands-on operations training for Apigee Edge for Private Cloud, plus workshops tailored to your deployment.

Professional Services

Architecture, design and optimisation consulting for teams adopting Apigee Edge for Private Cloud or Apigee hybrid.

Long Term Support

A dedicated Apigee engineer embedded with your team, focused only on your company.

Deep Technical Support

An expert escalation point for complex, high-impact issues, plus scheduled office hours with our engineers.

Running Apigee in production? Let’s talk.

Tell us about your platform and the challenge in front of you. An engineer, not a salesperson, will get back to you.